The Zacks Analyst Blog Highlights: Alaska Air Group, Delta Air Lines, Southwest Airlines, JetBlue Airways and United ...

The Zacks Analyst Blog Highlights: Alaska Air Group, Delta Air Lines, Southwest Airlines, JetBlue Airways and United Continental Holdings

Delta, United Airlines’ customers unhappy with services

Some aggrieved passengers of Delta and United Airlines have begun signing onto a petition to get management of the airlines to address allegations of poor customer relations meted out to some Ghanaian passengers.

Airline Fined $100K Over Disability Complaints

In at least the third such incident in less than two years, an airline is facing a fine from the U.S. Department of Transportation over complaints filed by passengers with disabilities.

Who's got the best/worst customer service?

What companies get the best customer grades? What about the worst? Read on. Worst Number 1: Delta Airlines - ACSI Score of 56; Delta is merely the lowest in an industry that fails to satisfy its customers. Five of the 10 companies that scored lowest in customer satisfaction are airline companies.

DELTA DROPPING ROUTE TO D.C.

Delta Air Lines is discontinuing its Madison-Washington, D.C., nonstop service at the end of January. Last Thursday, Frontier Airlines began nonstop service between Dane County Regional Airport and Reagan National Airport, but it's only three days a week.

Hits and Misses in 2011 Airlines

Airlines are losing money due to poor customer service, which is considered as a key growth metric.