American Airlines Employees Recognized for Excellence in Customer Service

FORT WORTH, Texas, Feb. 8, 2012 /PRNewswire/ -- American Airlines is recognizing its employees around the airline's network for excellence in customer service, specifically measured by improved customer experience and innovative problem solving for the fourth quarter...

Microsoft Teams up With 24/7 for Customer Service Software

Microsoft has entered into a broad partnership with customer-service software provider 24/7 that the companies expect will yield a superior cloud-based platform...

Microsoft and 24/7 Inc. Join Forces to Deliver the Future of Customer Service for Large Businesses

CAMPBELL, Calif. and REDMOND, Wash., Feb. 7, 2012 /PRNewswire/ -- Microsoft Corp. and 24/7 Inc. today announced an agreement to jointly bring the power of natural user interfaces (NUIs) and data analytics ...

Microsoft Invests in 24/7 for Customer Service Software

Microsoft announced this morning a new agreement with 24/7 Inc. , a company that designs intuitive customer experiences. As a part of the deal, Microsoft will merge its interactive self-service assets (meaning people, clients and technologies), into 24/7 Inc. The deal also includes an R&D partnership, long-term IP licensing and Microsoft taking an equity stake in 24/7, Inc.

United Airlines Completes Economy Plus Rollout on International 757-200 Flights

CHICAGO, Jan. 30, 2012 /PRNewswire/ -- United Airlines, a wholly owned subsidiary of United Continental Holdings (NYSE: UAL - News), today announced it is now offering Economy Plus seating on all long-haul international ...

Frustrated With Virtual Customer Service? Microsoft Tries to Help

Microsoft is hoping to have an answer for those people frustrated with virtual customer service agents. The company has struck a broad-ranging partnership with a Silicon Valley company called 24/7.