Wi-Fi in Flight Has Yet to Soar

Launched four years ago, the use of Wi-Fi on U.S. airlines has yet to catch on, with estimates that the wireless technology is still used by only 7% of the flying public.

10 tips for hardcore travelers

Some tips only come about after putting in heaps of miles. Knowing them can save time and headaches for anyone getting from here to there.

The Modern Business Traveler: Top 5 Things That Will Keep Your Travel on Track

? In the past two weeks I have been traveling for my company, talking about our new product, LivePlan, and have unfortunately had to endure canceled flights, delays, and re-bookings on all my trips. Let me give you a quick recap of the issues I have encountered recently, as I think they are common to ...

By Christopher Johnson

Alberta, Canada - South Korea-based Asiana Airlines, one of the largest carriers in Asia, says they've been a victim of a "third party" accused of rights violations and extorting money from passengers detained at Narita International Airport outside Tokyo.

Microsoft Invests in 24/7 for Customer Service Software

Microsoft announced this morning a new agreement with 24/7 Inc. , a company that designs intuitive customer experiences. As a part of the deal, Microsoft will merge its interactive self-service assets (meaning people, clients and technologies), into 24/7 Inc. The deal also includes an R&D partnership, long-term IP licensing and Microsoft taking an equity stake in 24/7, Inc.

Microsoft teams up with 24/7 for customer service software

IDG News Service - Microsoft has entered into a broad partnership with customer-service software provider 24/7 that the companies expect will yield a superior cloud-based platform that large companies can use to better address their customers' needs.